Gift Card Terms and Conditions

eGift Cards

eGift Cards are redeemable in the country of purchase and only for merchandise sold at Victoria’s Secret stores in Malaysia or on our website at


Redemption of eGift Card is only applicable in the country the eGift Card was purchased. It cannot be redeemed in other countries.

On the checkout page, select eGift Card as a payment option and enter your card details. Your card balance would be shown thereafter from the date of purchase.

You can use multiple eGift cards, up to a maximum of 5,to make your purchase.

If the merchandize value is more than your eGift card balance, you can complete your purchase by paying the balance with other available payment channels on the website.

If the merchandize value is less than your eGift card balance, unredeemed value can be used to purchase merchandize online or offline within the eGift card's expiry date.

Each eGift Card is linked to a unique eGift Card Number and Pin to ensure its security and integrity and allow for multiple transactions in store or online. Victoria's Secret will not take responsibility if this information is shared.

You can redeem both Victorias Secret e-gift cards and Victorias Secret gift cards online and in stores.

View eGift Cards value

To check available balance, visit Enter your card number and pin to view your balance.


eGift cards are valid for 1 year from the date of purchase.

After the expiry date, the eGift card will be deactivated and cannot be used for purchase online or at stores.


No refunds are permitted with respect to eGift cards.

Lost or stolen eGift Cards

If you suspect that someone has copied or stolen your eGift Card, contact Customer Service immediately. eGift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.

Victoria’s Secret will not be liable for redeemed eGift Cards if they have been stolen. Please do not share your eGift Card number and PIN.


You may not use an eGift Card to purchase other eGift Cards.

When buying eGift cards, other merchandize cannot be added to the cart

eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash.eGift Cards are void if found resold, transferred for value, or redeemed for cash.

Unused eGift Cards are not transferable.

We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Service if you suspect the recipient did not receive her eGift Card.

If a spam filter is blocking our emails from getting to the recipient’s inbox, the email options/settings of the recipient will need to be modified so that our emails are not considered spam.

If you need further assistance, please contact Customer Service. Please refer to your order number or be ready to supply your email address.

Limitation of liability

To the maximum extent permitted by law, subject to applicable consumer protection provisions, Victoria’s Secret (Malaysia) will not be liable for claims or damages of any kind arising out of or in connection with your purchase of the eGift Card including damages arising out of changes to or termination of the eGift Card program or as a result of you or your recipient redeeming and/or using the eGift Card. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Use of the eGIFT Card constitutes acceptance of these terms and conditions of use (“Terms”), as may be revised and updated by NARESH GLOBAL CONCEPT SDN BHD at its absolute discretion from time to time and is a binding agreement between the user (“User”, “You”) and NARESH GLOBAL CONCEPT SDN BHD (“NARESH GLOBAL CONCEPT SDN BHD ", “US”) governing the use of the eGIFT cards.

Please ensure that you have read and understood the terms of this agreement which governs the use of eGIFT cards before using. If you do not understand these terms you may contact 1800-817-741 to discuss your concerns with us before you first use your eGIFT card.